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FREE SHIPPING OVER $100 USD to the US & Canada
FAQ
Frequently Asked Questions
At WILYMI, we prioritize quality and sustainability. Our pieces are crafted from ethically sourced materials, including high-quality metals, gemstones, and recycled materials where possible.
To keep your WILYMI pieces looking their best, we recommend:
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Avoiding contact with harsh chemicals and lotions.
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Storing your jewelry in a cool, dry place.
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Cleaning with a soft cloth to remove dirt and oils.
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We want you to love your purchase! If you're not completely satisfied, you can return unworn items within 30 days for a full refund or exchange. Items must be in their original packaging.
Yes! We offer beautiful gift wrapping options at checkout, perfect for any occasion. Just select the option during your order process.
Absolutely! We love creating personalized pieces. Please reach out to our customer service team here to discuss your ideas and get started on a custom design.
Orders typically ship within 3-5 business days. Delivery times vary based on your location, but you can expect to receive your jewelry within 5-10 business days after shipping.
Yes, we ship to various international locations. Shipping rates and delivery times may vary depending on the destination.
Absolutely! We only ask for a ring size so it arrives ready for you to slip it on and enjoy it. You will be able to adjust and readjust your ring as you please. We aim to pamper you and go the extra mile in your jewelry shopping experience.
Yes! All of our jewelry is crafted to be nickel-free, making it suitable for sensitive skin.
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We take pride in our eco-friendly packaging. Each order comes in custom-made biodegradable boxes, accompanied by a stylish herringbone bag. We also include a handwritten note to each buyer as a personal touch. If you'd like to send a special message, simply select the gift wrap option at checkout and include your note for us to use.
All WILYMI jewelry is handcrafted in Toronto, Canada, and Los Angeles, California. We import most of our supplies from various countries around the world, including Turkey, the United States, Canada, India, China, and France, ensuring a diverse and high-quality selection of materials.