shipping policy

Order Processing Time
All orders are processed within 1 week of purchase. Orders placed after 2:00 PM EST will begin processing the next business day.

Shipping & Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment on our website or via the carrier’s tracking portal.

Shipping Destinations & Methods
We offer Standard Shipping With Tracking to the following regions:

• United States: Shipped via USPS. Expected delivery is 3 to 14 days.

• Canada

• International: Worldwide destinations.

 Important Shipping Notes:

• Tracking & Security: All orders are shipped with tracking confirmation. Any shipment with contents valued at $500 USD or more requires a signature upon delivery.

• For US Clients: We pay all of your customs duties in advance. You will experience no surprise customs fees.

• For International Clients (Outside the US): Customs duties and taxes may apply. These fees are the responsibility of the customer and vary by country.

 
Delivery Issues
If your order does not arrive within the expected timeframe, please contact us at info@WILYMI.com for assistance.
Damaged or Lost Items
In the rare event your item arrives damaged or is lost during shipping, please notify us within 14 days of receipt. We will work with you to resolve the issue promptly.
 
Changes to Your Order
If you need to change or cancel your order, please contact us as soon as possible at info@WILYMI.com.

• Custom Orders: All custom orders are final sale and are not eligible for refund or exchange.

• Regular Orders: Once your order has been processed for shipping, changes may not be possible, but we will do our best to accommodate your request.

 
Contact Us
For any questions or concerns about shipping, please reach out to us at: info@WILYMI.com
Thank you for choosing WILYMI Jewelry Co.! We appreciate your business and look forward to serving you.